How do you get your Tapes-Slides-Films to us?You can visit our Arana Hills officeOur office is 11km north west of the Brisbane CBD (near Everton Park - Ferny Grove). We keep very flexible hours 5 days a week until 7pm (closed Sunday & Monday). Please ring beforehand as the office is not always attended. Click here for our address details.We also have a locker system so clients can leave their goods 24 hours a day. Feel free to use our ORDER FORMS to supply your details.You can Post your goods or use a Courier Company.Please ensure we have your details by either typing them into our ORDER FORM. Please print it & include it with your goods. If you have an old version of adobe pdf reader you may have to write the details.Or if you prefer just include a note with your goods. Please include the information shown belowClick here for our mailing address details.When your goods arrive we notify you to let you know they arrived safely & send the invoice to you via e-mail once the job is completed. Finally an e-mail is sent to notify you we have posted your goods. Copies of Job media files are kept on our computers for a minimum of 21 days from the time they leave our office. We suggest wrapping your goods in bubble wrap to ensure no damage occurs. Australia Post tips and pricing for return postage.•Australia Parcel Post is our preferred method Australia wide for return delivery. •For clients needing a rushed return we use Express post. •Parcel post in now has tracking by default so keep your receipt if posting your own parcel If using a satchel I recommend you post it over the counter and ask them to scan it. Keep the sticker off the satchel as this starts tracking process. Posting it in a mail box outside means you have no proof you actually posted it.•Be sure to write both our address and yours clearly using a ball point pen (so the ink doesn’t smudge)•Also add padding to your goods and never use normal envelopes as they can tear and your contents may fall out. If shipping USB hard drives always unplug the cable from the connection as these get snapped off.•Please do not supply your own satchels as this just causes confusion. You can track the progress of your parcel here www.auspost.com.au/track Parcel post charges for Brisbane is usually a flat $12 For other localities below gives you a rough guide if we use the satchel return method!Parcel Post Charges# 1-500g = $12 # 500g-3kg = $16# 3kg-5kg = $20Express Post Charges# 1-500g = $15# 500g-3kg = $19# 3kg-5kg = $29Goods must obviously fit in satchelFor remote locations where goods will not fit in the satchel extra charges will applyCouriers Please: Brisbane clients can request “Couriers Please” for return delivery. They offer a very efficient service with tracking numbers. pricing is the same as for parcel post.What payment options does Brismedia offer?Preferred Payment Methods•Eftpos / Visa / Mastercard is available in our office. (There is No credit card surcharge!)•EFT (electronic fund transfer). We e-mail you the invoice •Cash Other Payment Methods•(Postal only) Cheque made out to “Brismedia” goods shipped once cheque clears.•(Postal only) Australia Post money order to “Brismedia” goods shipped once postal note clears.•Visa & Mastercard over the phone. (limits & conditions apply)Notes•Goods will only be shipped or made available for collection when payment has been received.•You receive a detailed tax invoice.•For postal clients an e-mail is sent to notify you that the goods are on their way. •We keep copies of all your DVD’s and media for 21 days. Please contact us within that period if you have any questions regarding the transfer.How do you know you can trust Brismedia? The simplest way to judge any company is to call them. Never rely on websites or advertising! At Brismedia we don’t use sales people, the person doing your transfers, that’s myself Tony Nolan knows the business backwards and will happily chat to you about your needs.We have a dedicated studio that you can visit, not like many a business running from a PO Box or a mobile phone number... which in reality is their mum’s spare bedroom. We are a proper company trading for over 15 years (our ASIC extract Is Here) not a sole trader making a little extra pocket money and you will receive a itemised tax invoice made out to your company, trust or personal name. We also have eftpos and credit card facilities in our office. Our pricing is clearly stated on all our websites and whilst there are cheaper prices around, we don’t compromise our quality by using DVD recorders, cheap transfer equipment or running the risk of loosing your memories by shipping them overseas for transfer to save a few dollars.We have been converting both corporate and home clients audio and video tapes, slides and films from the same premises for over a decade and we’ll be here for many years to come.Are my goods returned? Our transfer services does not damage your video tapes, slides, photos, etc in anyway and all your goods are returned to you unless you request otherwise.Where are the transfers actually done?All our transfer services are done in-house at our Arana Hills office in Brisbane. We do not outsource any of your work and unlike some other companies we will never ship your items to India or overseas for transfer.Client Privacy:We take the privacy of your video tapes, films, slides, etc and your contact details very seriously. Copies of your media are kept for a minimum of 21 days to ensure you have received them and there is no issue with the transfer. After that time the end product files are transferred to our secure archive PC (no internet access) which holds your files until the drive is full. Then oldest files are automatically permanently erased. We never use your video/images for advertising purposes without your approval and never make them available to any other persons. Your contact details are kept on our secure accountancy computer and again are never supplied to any other person or company.